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Terms & Conditions
Last updated: September 2026
Welcome to RŌOKK.
These Terms & Conditions explain the rules that apply when you visit rookk.co.za, create an account, purchase products from us or otherwise use the RŌOKK website.
By using our website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions is intended to limit any rights you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA) or other applicable South African law.
1. About RŌOKK
RŌOKK is a South African online retail business operated as a sole proprietorship / sole trader, trading under the name RŌOKK.
RŌOKK sells clothing, accessories, fragrance, personal-care products, candles, drinkware and other lifestyle products through rookk.co.za.
RŌOKK
84 Blackburrow Road
Pietermaritzburg
KwaZulu-Natal
3201
South Africa
Email: info@rookk.co.za
Telephone: 064 315 5688
2. Using the RŌOKK Website
You may browse our website without creating an account.
Certain features may require you to create a RŌOKK account or provide personal information.
When using our website, you agree to provide information that is accurate, current and complete.
You must not use our website:
- For any unlawful or fraudulent purpose
- To interfere with the operation or security of the website
- To attempt to gain unauthorised access to our systems or another person’s account
- To introduce viruses, malicious code or other harmful technology
- To copy, scrape or systematically extract content from our website without our permission
- To impersonate another person or provide deliberately false information
- In any way that infringes the rights of RŌOKK or another person
We may restrict or suspend access to our website or an account where we reasonably believe it is being misused.
3. Your RŌOKK Account
If you create an account, you are responsible for keeping your login details and password secure.
Please notify us if you believe someone has gained unauthorised access to your account.
You are responsible for ensuring that the information associated with your account, including your email address and delivery details, remains accurate.
We may ask you to verify your identity where reasonably necessary to protect your account, investigate suspected fraud or process certain requests.
4. Products
We try to describe and display RŌOKK products as accurately as reasonably possible.
Product photographs are intended to provide a good representation of the product. However, colours and appearance may vary slightly depending on your screen, device, lighting and manufacturing characteristics.
For products made from natural materials, fabrics, leather, wax, fragrance ingredients or similar materials, minor variations may occur between individual products.
Dimensions, weights and measurements shown on the website may be approximate unless specifically stated otherwise.
5. Product Availability
Products displayed on the RŌOKK website are subject to availability.
Adding a product to your shopping cart does not reserve the product.
Occasionally, a product may become unavailable after you place an order.
If we cannot supply a product you have ordered, we will let you know and refund any amount you have paid for that product.
6. Prices
All prices displayed on the RŌOKK website are shown in South African Rand (ZAR) unless stated otherwise.
Prices displayed to South African consumers will include VAT where applicable.
Delivery charges, where applicable, will be shown separately before you complete checkout.
We take reasonable care to ensure that prices displayed on our website are correct.
If an obvious pricing or listing error occurs, we may contact you before fulfilling the order. Where the law permits, we may cancel an affected order and refund any amount you have paid.
Nothing in this section permits RŌOKK to avoid a transaction where applicable South African law requires us to honour it.
7. Placing an Order
To place an order:
Choose your products → Add them to your cart → Proceed to checkout → Provide the required information → Choose your payment method → Submit your order.
Items placed in your cart are not reserved and your cart does not itself constitute an order.
After you place an order, you will receive an electronic confirmation.
We may perform reasonable payment, stock, fraud-prevention or order-verification checks before dispatching an order.
8. Payment
You must pay for your order using one of the payment methods offered at checkout.
Available payment methods may change from time to time.
Payments may be processed by third-party payment service providers.
By choosing a particular payment method, you may also be subject to the relevant payment provider’s terms and conditions.
RŌOKK does not necessarily receive or store your complete payment-card details.
For more information about how personal information is handled, please see our Privacy Policy.
9. Order Confirmation and Acceptance
Receiving an automated order acknowledgement does not necessarily mean that your order has been dispatched.
An order may still be subject to payment confirmation, stock availability and reasonable fraud or verification checks.
Once your order has been accepted for fulfilment, we will process it for dispatch.
Nothing in these Terms removes any rights you may have under applicable South African law concerning electronic transactions.
10. Cancelling an Order
If your order has not yet been dispatched, you may request cancellation.
If we are able to stop the order before dispatch, we will cancel it and issue a full refund, including any delivery charge you paid for that cancelled order.
Because we process orders quickly, we cannot guarantee that an order can be stopped once processing has begun.
Once an order has been dispatched, it can no longer be operationally cancelled. Once received, eligible products may still be returned in accordance with our Returns & Refunds Policy and any applicable statutory rights.
For an ordinary change-of-mind return after dispatch, including a size or colour change, the customer is responsible for the return delivery cost unless applicable South African law provides otherwise.
11. When RŌOKK May Cancel an Order
In limited circumstances, we may need to cancel an order or an item within an order.
This may occur where:
- A product is unexpectedly unavailable
- Payment cannot be confirmed
- We reasonably suspect fraud or unauthorised payment
- There is a material error in product or pricing information
- We cannot deliver the order
- We are legally prevented from completing the transaction
If RŌOKK cancels an order after you have paid, we will refund the amount paid for the cancelled products and any applicable delivery charges.
12. Delivery
RŌOKK delivers to the areas and addresses supported by the delivery options available at checkout.
You are responsible for providing an accurate and complete delivery address and appropriate contact information.
RŌOKK offers free delivery within South Africa on orders of R1,000 or more.
Orders below R1,000 are charged the applicable delivery fee shown at checkout.
Delivery charges, where applicable, will be displayed before you complete your purchase.
Estimated delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
We will take reasonable steps to deliver your order within the estimated period and in accordance with applicable law.
13. Receiving Your Order
An order may be accepted by you or by another person authorised to receive it at the delivery address.
Please inspect your delivery reasonably promptly after receiving it.
If your order is damaged, incorrect, incomplete or missing items, please follow the appropriate process in our Returns & Refunds Policy.
Where RŌOKK arranged the delivery, RŌOKK remains your point of contact for a parcel lost in transit.
14. Incorrect Delivery Information
Please check your delivery information carefully before submitting your order.
If a parcel cannot be delivered or is returned to us because you supplied an incorrect or incomplete address, we may charge a reasonable additional delivery cost to send the order again.
You will not be charged additional delivery costs where the delivery problem was caused by RŌOKK or our delivery provider.
15. Returns & Refunds
RŌOKK offers eligible customers our voluntary 30-Day Returns Policy.
Eligible products may be returned within 30 days of delivery, subject to the conditions set out in our Returns & Refunds Policy.
For ordinary change-of-mind returns, including where the customer selected the wrong size, colour or variation, the customer is responsible for the return delivery cost.
If RŌOKK supplied an incorrect, damaged, defective or incomplete item, RŌOKK will cover the appropriate return or replacement costs in accordance with our Returns & Refunds Policy and applicable law.
Our voluntary 30-day policy is separate from your statutory consumer rights.
Damaged, defective, incorrect or incomplete products may have additional rights under South African law.
Please read our Returns & Refunds Policy for the complete return conditions and process.
16. Defective Products
South African consumer law provides important protections concerning defective goods.
Where the CPA applies, qualifying goods must be reasonably suitable for their intended purpose, of good quality, in good working order, free from defects and reasonably durable.
Where a product qualifies as defective under the CPA within the applicable statutory period, the remedies available may include repair, replacement or refund, subject to the Act.
Our voluntary 30-Day Returns Policy does not replace or reduce these statutory rights.
17. Fragrance, Personal-Care and Hygiene Products
Some RŌOKK products require additional return restrictions for hygiene, safety or product-integrity reasons.
For example, fragrance or personal-care products that have been opened, used or had their protective seal removed may not qualify for a voluntary change-of-mind return.
These restrictions do not remove your statutory rights where a product is defective, damaged, leaking, incorrectly supplied or otherwise fails to comply with applicable consumer law.
Please see our Returns & Refunds Policy for details.
18. Intellectual Property
The RŌOKK website and its content may include:
RŌOKK names and trademarks • Logos • The RŌOKK rook/castle design • Product designs • Photographs • Videos • Graphics • Artwork • Packaging • Website design • Text and written content
These materials are owned by or licensed to RŌOKK and may be protected by copyright, trademark, design and other intellectual-property laws.
You may browse the website and use it for normal personal shopping purposes.
You may not reproduce, commercially exploit, distribute, modify or use RŌOKK intellectual property without our permission, except where permitted by law.
19. Product Reviews and Customer Content
If RŌOKK allows customers to submit reviews, photographs, comments or other content, you must only submit content that you have the right to provide.
Content must not be unlawful, fraudulent, threatening, defamatory, discriminatory, obscene or infringe another person’s rights.
We may moderate or remove customer content where reasonably necessary.
By submitting content for publication on the RŌOKK website or associated RŌOKK channels, you grant RŌOKK permission to display and use that content for the purpose for which it was submitted, subject to applicable law and our Privacy Policy.
20. Website Availability
We aim to keep the RŌOKK website available and operating properly.
However, we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, hosting failures, security issues or circumstances outside our reasonable control.
We may update, change or improve the website and its functionality from time to time.
21. Website Information
We take reasonable care to keep product information, pricing, availability and other website content accurate and current.
Occasionally, errors may occur.
Where we discover an error, we will take reasonable steps to correct it.
Nothing in these Terms excludes responsibility that RŌOKK is legally required to accept under South African law.
22. Third-Party Services and Links
The RŌOKK website may use or link to services operated by third parties, including payment providers, couriers, social-media platforms and other technology providers.
RŌOKK does not control third-party websites and their own terms and privacy policies may apply when you use them.
23. Privacy and Personal Information
Your privacy is important to us.
We process personal information in accordance with our Privacy Policy, POPIA and other applicable South African law.
Our Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have regarding your personal information.
24. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by South African law.
To the extent permitted by law, RŌOKK will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in this section limits any remedy or protection available to a consumer under the CPA, ECTA or other applicable legislation.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, operations or legal obligations.
The latest version will be published on our website together with the date it was last updated.
Changes will apply from the date published, subject to applicable law.
The terms applicable to an order will generally be those applicable when that order was placed, unless the law requires otherwise.
26. Resolving Problems and Complaints
If you experience a problem with an order, product or RŌOKK service, please contact us first so that we have an opportunity to resolve it.
Email: info@rookk.co.za
Telephone: 064 315 5688
Physical address: 84 Blackburrow Road, Pietermaritzburg, KZN, 3201
Nothing in these Terms prevents you from exercising any right to approach an appropriate consumer-protection body, regulator, ombud or court.
27. Governing Law
These Terms & Conditions and your use of the RŌOKK website are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or tribunals.
28. Our Agreement With You
The terms governing your use of and purchases from RŌOKK include, where applicable:
- These Terms & Conditions
- Our Returns & Refunds Policy
- Our Privacy Policy
- Delivery information presented during checkout
- Product-specific information and conditions displayed on the relevant product page
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If RŌOKK does not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.
29. Legal Notices
RŌOKK
84 Blackburrow Road
Pietermaritzburg
KwaZulu-Natal
3201
South Africa
Email: info@rookk.co.za
Telephone: 064 315 5688
30. Contact RŌOKK
If you have questions about these Terms & Conditions, an order or the RŌOKK website, please contact:
RŌOKK
Email: info@rookk.co.za
Telephone: 064 315 5688
84 Blackburrow Road
Pietermaritzburg, KZN, 3201