Once your order has been successfully placed, you’ll see an order confirmation on screen and receive a confirmation email from RŌOKK. The email will include your order number and order details. If you don’t receive it, please check your spam or junk folder.

If your order hasn’t yet been prepared for dispatch, we may be able to make changes. Contact us as soon as possible at info@rookk.co.za with your order number and the change you would like to make.

Once an order has entered processing or dispatch, we cannot guarantee that changes will be possible.

Yes, provided we can stop the order before it has been dispatched. Contact us as soon as possible at info@rookk.co.za with your order number.

If the order has already been dispatched, eligible items may still be returned in accordance with our 30-Day Returns Policy.

Your order number is shown on the order confirmation page and in the confirmation email we send after you place your order.

If you have a RŌOKK account, you can also find it under My Account → Orders.

RŌOKK offers free delivery within South Africa on orders of R1,000 or more.

Orders below R1,000 are charged the applicable delivery fee shown at checkout.

Delivery times depend on your location and the delivery service available for your order. Once your order has been dispatched, we’ll send you confirmation and tracking information so you can follow its progress.

Once your order has been dispatched, we’ll email you a tracking number and tracking link. Use the link to see the latest delivery status of your parcel.

The courier will normally attempt to contact you or arrange another delivery attempt. Please make sure the delivery address and contact number supplied with your order are correct.

Contact us at info@rookk.co.za with your order number if your parcel appears to be lost or arrives damaged.

We’ll investigate it with the courier and arrange the appropriate replacement or refund at no cost to you.

Log in to My Account → Orders, select the relevant order and submit a return request.

Select the item you want to return, choose the reason and follow the instructions provided.

Items returned because of a change of mind must be unused, unworn and in their original condition, with original tags and packaging where applicable.

You have 30 days from receiving your order to return an eligible item under our 30-Day Returns Policy.

Not for ordinary change-of-mind, size or colour returns. In these cases, the customer is responsible for the return delivery cost.

If RŌOKK supplied an incorrect, damaged, defective or incomplete item, we will arrange the appropriate return or replacement at no cost to you.

We do not currently process direct size or colour exchanges.

Return the original item for a refund and place a new order for the size or colour you want.

The new order is subject to our normal delivery terms, including free delivery where the new order value is R1,000 or more.

Once your return has been received and inspected, we aim to process approved refunds within 3 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

Submit a return request through My Account → Orders and select the appropriate reason. We may ask for photographs.

If an item is incorrect, damaged or defective, RŌOKK will arrange the appropriate replacement, return or refund at no cost to you.

Check the size guide on the product page before ordering. Fit can vary between styles, so we recommend using the measurements provided rather than relying only on your usual size.

If you’re unsure, contact us at info@rookk.co.za.

Some products will be restocked, while limited-edition items may not return once they are sold out. Where available, you can sign up for a back-in-stock notification on the product page.

Always follow the care instructions on the garment label, as materials and finishes vary between products.

Washing and caring for your clothing as instructed will help preserve its fit, colour and finish.

Store your fragrance in a cool, dry place away from direct sunlight and heat. Avoid leaving it in a hot car or next to a window.

Keeping the bottle in a stable environment will help preserve the fragrance for longer.

A fragrance can remain in excellent condition for several years when stored correctly. How long a bottle lasts in everyday use depends on the bottle size and how frequently you apply it.

For hygiene and safety reasons, opened or used fragrance and body-care products cannot normally be returned simply because you changed your mind.

If a product is faulty, damaged, leaking, incorrect or otherwise not as ordered, your normal consumer rights still apply.

We accept a range of secure online payment methods. The payment options currently available will be displayed at checkout before you complete your order.

Yes. Payments are processed through our secure payment provider, and RŌOKK does not store your full card details. Our website also uses encrypted HTTPS connections to help protect information transmitted during checkout.

No. You can place an order as a guest without creating an account.

Creating a RŌOKK account makes it easier to view your orders, submit return requests and manage your account details.

Go to My Account, select Lost your password?, and enter the email address associated with your account. We’ll send you an email with a link to create a new password.